From the MD’s Desk

Dear friend,

Good day to you! It gives me great pleasure to pen my first message to you on this micro-site on ‘Renovation Updates’.

Ramesh RamanathanWith excellence in product and service design as our goal, the entire Sterling team has been working round-the-clock for the past few months to upgrade our resorts and services to best-in-class standards. While we started with refurbishing some rooms, January onwards two of our resorts (Munnar and Lake View in Kodaikanal) are undergoing a complete makeover.

You might ask ‘What is with all this renovation?’ I would like to quote the American Author – Gail Sheehy here – “If we don’t change, we don’t grow. If we don’t grow, we aren’t really living.” In Sterling’s case, the change we are working towards is with the objective of enhancing the holiday lifestyle of all our guests.

Over the years, we have always listened to what our valuable customers had to say. We are now incorporating those changes. The revamped Sterling will boost your holiday experience. At Sterling, we understand that every place is unique in its own sense, and it is only fair that the resort emanates the same feel to the people visiting it, making it a lingering memory. Our Kodaikanal resort’s makeover for example will reflect the British Colonial/Country Style which the whole hill station exudes, while Munnar will be a fusion of the contemporary with classic Kerala.

The resorts donning the new look would be ready for booking by April and we look forward to serving an exquisite experience that only Sterling Holidays can offer. In the meantime, we will be updating this blog/micro-site with pictures and information on the makeover that’s happening to our resorts.

I would like to end this post on the modern day philosopher Alfred North Whitehead’s quote “The art of progress is to preserve order amid change and to preserve change amid order”. And on these lines, we at Sterling Holidays are happy to say that we are making progress.

Happy Holidays!

 

Ramesh Ramanathan
Managing Director,
Sterling Holiday Resorts (India) Limited.

 

 

12 Responses to From the MD’s Desk

  1. KARUN KUMAR says:

    Wow…thats a great news for all Sterling as well as RCI Members.Always wondered why Sterling properties inspite of being located at one of the finest locations not maintained with all modern facilities.Congrats Sir….keep it up

    • admin says:

      Dear Mr.Karun Kumar,

      Firstly, I would like to thank you for the support. We at Sterling are fuelled by happy customers. The renovations will take customer service and holiday experiences to a whole new level. You can expect a lot more from us in the upcoming days.

      Happy Holidays! Thanks again.

  2. Ajoy Vakil says:

    Dear Mr. Ramanathan

    I wish you all the best in your efforts. We have enjoyed our stay in many Sterling Resorts and hopefully the renovations will make them all the more enjoyable!

    Ajoy

    • admin says:

      Dear Mr.Ajoy Vakil,

      Thank You for your patience and support as we progress with our renovation plans & efforts.

      I am pleased to know that you enjoyed your stay in our resorts. You can be sure that the renovations currently underway will be worth the wait and will enhance your holiday experience all the more in the days to come.

      Hope you have more such enchanting holiday experiences with Sterling.

  3. sangeeta says:

    Allow timeshare members to make online holidays bookings similar to that of RCI. that is long overdue.This will enhance company image, since it will show an open and clean system of booking.This will also help in reducing your overhead costs as will save on manpower required for handling bookings.

    • admin says:

      Dear Ms.Sangeetha,

      Thanks for your support and suggestions. You have made a very valid point. We have some initial work to do, before we can offer online booking.

      We have already started this and shall definitely offer this facility in the future.

  4. ashok saxena says:

    Was IN Munnar resort last year as timeshare member.Renovation or no renovation staff attitude was outstanding.If you are cared even less facilties can be overlooked.

    I have put a review of same on tripadvisor which is already viewed by more than 2000 persons.

    • admin says:

      Dear Mr.Ashok Saxena,

      Thank you for your appreciation on my colleagues at the resort and their focus on ‘customer service’ and for your post on ‘Trip Advisor’; your support and happiness keeps us motivated. With the renovations currently underway, we promise to take your holiday experience to the next level.

      Thank You yet again.

  5. Hemant Sathe says:

    Dear sir,

    All the Best to You and Team..!!!

    I am a New member since Feb2012. Will definitely check out each and every resort of Sterling.
    mean time is there any announcement on the site about Upcoming Resorts by Sterling in India and Abroad..??

  6. Ankit Jain says:

    Dear Mr Ramanathan- Firstly would like to congratulate you on joining sterling & under your guidance, looking forward to have much better resorts that what Mahindra has today.

    I have become a member recently only & just want to give you a feedback on your customer helpline which takes too much of time to either pick the call & waiting time itself is pretty high.

    Thanks & regards

  7. Manoj Prakash says:

    Dear Mr Ramesh Ramanathan,
    I am trying to book dates from 12th May to 16th May at Munnar Green Vista Sterling but afraid as i hve seen lot of negative remarks but in a hope of staying at a renovated place still want to book at sterling. Unfortunatly unable to get any pictures of renovated rooms ,
    rgds
    Manoj Prakash